EZHOST guarantees Network and Power Infrastructure up-time to be 99.9% per month. This guarantee assures that all major routing devices within our network are reachable from the global Internet 99.9% of the time. Up-time is broken down into monthly increments. 99.9% up-time per month equates to up to 43 minutes of unplanned downtime per month. (http://en.wikipedia.org/wiki/Uptime). If in any given month we fail to meet this guarantee a vHost customer is eligible for a credit on their current hosting account.

You must meet the below requirements in order to be eligible for an SLA credit:

• – Your account must be in good standing
• – You must submit a ticket through our helpdesk to the sales/billing department here . All requests must be submitted within 5 days of the reported downtime
• – All requests must contain a ticket # of the service interruption.